Stryker, San Diego, CA
Senior Technical Support Engineer
February 2022 – Present
- Engineering & Automation
- Engineered a full-stack automated SSL certificate management platform
- (Python/VueJS), eliminating manual renewal process and reducing human errors.
- Architected custom Zabbix and Kibana monitoring scripts, providing real-time visibility into system health and reducing Mean Time to Detection (MTTD) for critical application failures.
- Developed automated SQL and Regex generation scripts for FreeSWITCH and API integrations, accelerating troubleshooting workflows for complex communication routing.
- Technical Leadership & System Reliability
- Drive resolution for high-priority escalation involving cloud-native architectures, leveraging expertise in Kafka, Zookeeper, Ansible, and Docker to maintain uptime for clinical communication tools.
- Direct technical interviews for Engineering and SRE roles, standardizing the evaluation process to ensure high-quality hires for the global support organization.
- Spearheaded internal technical enablement by designing and teaching certification track courses (RHCSA, AWS, RHCE), increasing team technical proficiency.
- Integration & Data Analysis
- Manage complex API integrations between Vocera Edge and third-party healthcare systems, ensuring seamless data flow and clinical interoperability.
- Perform deep-dive root cause analysis (RCA) using MySQL and MSSQL to identify systemic application bugs and influence the product development roadmap.
SkyRiver IT, San Diego, CA
Remote Support Technician
September 2021 – February 2022
- Worked using Datto RMM and PSA to record incidents related to software installations, network problems, or other computer-related issues.
- Analyzed and troubleshoot network issues and providing recommendations using ping, traceroute, nslookup, ARP, and Wireshark.
- Researched and updated knowledge base repositories like ITGlue for technical solutions and configurations.
- Analyzed a malware received through email, which led to discovering plaintext passwords from on-going phishing campaigns, and informing over 20 businesses of compromised accounts.
- Monitored server load, performance, and user administration on RHEL & CentOS systems.
Global Equity Finance, San Diego, CA
IT HelpDesk Technician
January 2020 – September 2021
- Created baked Windows images for reduced onboarding turnaround on computer setups.
- Resolved end user tickets regarding software, hardware, and/or accounts in a 250+ user environment.
- Designed and deployed a 7-server Linux cluster for delivering graphic content to 10+ screens over the network; automated using custom Bash scripts and Systemd services, and configuration management using Ansible.
- Created automation tools and performed wide-scale software deployments using Python scripts.
- Handled identity and access management, provisioning, supporting, and offboarding users.